Beyond KTLO

SOLUTION

The Hero ServicePortal provides on-demand support from dedicated senior systems engineers and architects, helping businesses tackle the challenges of managing critical SaaS platforms while addressing the shortage of experienced professionals.

We partner with you to productize your platform’s most frequently used catalog requests. Leveraging our AI framework, we analyze historical tickets to create your platform's Agent—complete with its own AI-enabled catalog and knowledge base articles. This equips your systems analysts with the tools they need to maximize their productivity and focus on high-value tasks.

Our solution automates end-to-end processes with an unwavering focus on operational efficiency, enabling your business to thrive—not just survive.

1. Flexible Access to Expertise:
   On-demand solutions provide immediate access to highly skilled engineers and architects without the need to hire full-time employees. This flexibility ensures businesses can bring in the right expertise exactly when they need it, whether for a complex implementation, a peak workload, or a critical project like a merger or compliance update.

2. Scalability During Peak Demands:
   On-demand support allows businesses to scale resources quickly to handle spikes in workload or high-stakes initiatives without overcommitting to long-term contracts. This is especially valuable during periods of transition, such as system upgrades, international expansions, or regulatory changes.

3. Bridging the Talent Gap:
   On-demand solutions make it easier for businesses to access senior talent that is otherwise difficult to hire due to labor shortages. This helps bridge the skills gap without businesses having to compete aggressively in the tight labor market or pay inflated salaries for less experienced candidates.

4. Freedom from Long-Term Commitments
   Our on-demand model gives you the flexibility to avoid locking into restrictive 3-5 year contracts. Access expertise only when needed, empowering your business to adapt to changing requirements without unnecessary financial commitments.

5. Cost-Effective Scaling:
   An on-demand approach ensures businesses pay only for the expertise they need, when they need it. This helps manage budgets effectively, particularly in scenarios where hiring a full-time senior expert is neither practical nor affordable.

By combining scalability, flexibility, and cost efficiency, an on-demand solution helps businesses maintain smooth operations, complete high-stakes projects, and stay competitive, even in the face of a shrinking talent pool.

RESULT

With Dayos On-Demand, your company gains immediate access to senior systems engineers without the time, cost, and challenges of recruiting and retaining full-time staff. Our on-demand model ensures you have the right expertise exactly when you need it, helping your business scale efficiently during growth periods of expansion, acquisitions, and mergers, as well as critical times like system upgrades and compliance updates. By removing the need for 3-5 year commitments, Dayos offers the flexibility to adapt to changing demands while keeping costs under control.

By automating workflows through pre-built catalog items and task productization, Dayos enables engineering talent to focus exclusively on the highest-priority tasks. This approach eliminates time spent on repetitive activities, reducing operational overhead and allowing us to pass on significant cost savings to our customers. Your custom AI-enabled Agent, developed by analyzing historical tickets, includes a tailored catalog and knowledge base designed specifically for your business needs.

Our scalable, on-demand support model empowers your organization to manage workload spikes during high-stakes periods like system changes, compliance updates, or large-scale transitions, without locking into long-term contracts.

By focusing on cost efficiency, operational excellence, and innovation, Dayos On-Demand positions your business to thrive beyond routine maintenance—enabling growth, agility, and success with our senior engineering resources seamlessly integrated into your operations.