Next.js Front-End for ServiceNow: Designing Secure Enterprise-Grade Experiences Beyond the Portal

Elevating Enterprise Experiences with ServiceNow

ServiceNow has become the backbone of enterprise operations, driving mission-critical workflows and enabling process consistency at scale. Its strength lies in its ability to streamline complex processes and empower organizations to operate more efficiently. However, as enterprises continue to evolve, so do their needs for more dynamic, engaging, and branded user experiences.

While ServiceNow offers powerful native UI frameworks, some organizations seek more creative flexibility to build tailored user experiences that align with their brand and user engagement goals. This is where Dayos comes in.

Dayos is the only provider offering a fully managed Next.js front-end solution for ServiceNow—available as a service. Our approach allows enterprises to design modern, scalable, and engaging user experiences while maintaining the stability and integrity of ServiceNow’s core platform. With seamless integration and secure authentication via Auth0, Dayos empowers organizations to innovate without compromise.

We are the first to integrate ServiceNow’s domain separation with Auth0’s organization management, offering a B2B platform for managing multiple organizations while maintaining data privacy and security.

Extending ServiceNow: Unlocking Enterprise-Level Flexibility

ServiceNow as the Operational Backbone

ServiceNow’s native UI frameworks—such as Service Portal and Next Experience UI—are designed for stability, consistency, and efficient process management. They excel at providing standardized workflows and maintaining data integrity across the enterprise.

When Customization Matters

However, as organizations grow and diversify, the need for more tailored, branded, and user-centric interfaces becomes critical. Departments like HR, Finance, IT, and Customer Service each have unique workflows and user needs that often require interfaces beyond the standard templates.

The Dayos Advantage

Dayos stands apart as the only provider delivering a Next.js front-end solution for ServiceNow as a service. Our fully managed approach empowers organizations to:

• Build highly customized, branded portals and dashboards.

• Enhance user engagement through modern UI/UX design.

• Create unique experiences for different departments while maintaining data consistency.

• Scale and evolve the front end without impacting ServiceNow’s backend operations.

The Dayos Approach: Next.js + Vercel + Auth0 for Enterprise-Grade Solutions

Decoupled Architecture for Organizational Agility

Dayos’ architecture decouples the front end from ServiceNow, hosting it externally on AWS and Vercel, while using REST APIs and OAuth 2.0 for secure data exchange. This ensures that ServiceNow remains the core system of record, while the front end gains the flexibility to evolve and scale independently.

Auth0 for Secure, Scalable Access

Security and scalability are paramount for enterprise applications. Dayos integrates Auth0 to provide robust authentication and authorization features:

• Single Sign-On (SSO): Seamless access across multiple platforms.

• Role-Based Access Control (RBAC): Tailored permissions for diverse user groups.

• Multi-Factor Authentication (MFA): Enhanced security without adding user friction.

Organizations and Domain Separation: Scaling for B2B product implementations

Organization-Wide Benefits

• Brand Consistency: Maintain visual and functional consistency across all user-facing interfaces.

• Increased User Engagement: Design dynamic, intuitive experiences that drive higher user adoption.

• Scalability Across Business Units: Build flexible front ends that cater to multiple departments and user personas.

Real-World Impact: How Enterprises Are Building Beyond the Portal

The Challenge

A Fortune 500 company needed to modernize its ServiceNow portals to align with its evolving brand and improve employee engagement. However, the standard UI frameworks limited their ability to implement the custom designs and interactive features they envisioned.

The Dayos Solution

• Implemented a fully decoupled Next.js front end that pulled data directly from ServiceNow.

• Integrated Auth0 for unified authentication and fine-grained access control across departments.

• Empowered internal teams to design department-specific interfaces while preserving ServiceNow’s backend processes.

The Outcome

• Enterprise-Wide Adoption: Increased user engagement across HR, Finance, and IT portals.

• Custom, Branded Experiences: Interfaces reflected the company’s evolving brand standards.

• Enterprise-Grade Security: Seamless SSO and RBAC ensured data integrity and compliance.